Support Services

Texpack Subscriptions

TexPack is the annual IDC4 Software update contract available for Texa Software: IDC4 Light, IDC4 Plus and IDC4 Pocket and Memory Card.

By subscribing to a Texpack update package, TEXA customers will receive software updates for the diagnostic tools agreed in the contract with their supplier. Contract-holders can install all the updates, corrections or new versions supplied by TEXA. In particular, they will be able to install update program application and will be provided with the necessary information for the correct update installation.

This will allow the users to have a diagnostic tool the best coverage of makes, models and systems.

Tex@Info & Search Subscriptions

Even if the TEXA solution is easy and direct, it may happen that a particular problem on a vehicle can’t be solved by either the technician or the tool. For this reason, the technician may need additional assistance, a guide that TEXA offers with its Technician Call Centre Service.

TEXA’s Tex@Info Technical call centre is designed to provide assistance to customers using the TEXA diagnostic tool. The access to the Call Centre support is available to customers who subscribe to an Annual TexPack and Tex@Info package, and allows direct access to the UK TEXA Technical Department and receive technical assistance from a member of our team.

The Tex@Info subscription also allows the release of technical report information within the IDC4 software.

All the members of our technical team provide support concerning the use and functionality of the TEXA products, and can also provide assistance as far as system and vehicle related problems are concerned. This service is provided by subscription, and is linked to the TexPack subscription for software updates:

For further information about access to this service, please contact your TEXA distributor.

Tex@Info is integrated with our “SEARCH” service, an exclusive information and assistance Service. Thanks to this option (that can be activated through an additional button “?” on the IDC4 software Menu) technicians will receive all necessary problem solving instructions directly on their TEXA Tool.

Thanks to the “SEARCH” technology system powered by Google, mechanics input the problem’s description and, in a few seconds, a detailed problem solving schedule will be sent back. The function requires an ACTIVE internet connection. Price: £215.00+

An ACTIVE Texpack Subscription is also required to make use of the Tech@Info Service.